At KISCH IP we commit ourselves to comply with the Quality Management System in accordance with the ISO 9001 standard and the various legal requirements as imposed by the South African Government. We are accredited and ISO certified by the British Standards Institution (BSI), a global national standards body in the UK which produces international technical standards on a wide range of products and services and supplies certification to organisations.
The ISO 9001 Quality Management System is the world`s most recognised quality management standard that represents quality, reliability and continuous improvement.
At KISCH IP, our quality management principles are intrinsic to:
- Customer focus
- Leadership
- Engagement of people
- Process approach
- Continuous improvement
- Evidence-based decision making
- Relationship management
This underpins KISCH IP`s commitment to achieve and maintain excellence as it enables us to perform better and share knowledge, innovation and best practice approximately 65 000 certified organisations around the world.
The ISO 9001 certification improves operational effectiveness and increases customer satisfaction which we are always committed to.
To live up to our mission statement and to achieve our objectives, we commit ourselves to a business strategy that would position the organisation as a key player within the patent and trademark registration industry, and the intellectual property industry as a whole, across the world.
Through our commitment to excellence, we set customer satisfaction as a priority, thereby entrenching our position as a respected and trusted entity within the legal industry. We aim to achieve this by focusing our efforts at the full spectrum of client needs, from specialist training to leadership and innovation aimed at facilitating long-term mutually beneficial relationships.
We will build and maintain successful and efficient relationships with our international suppliers who will share our commitment to professionalism, service excellence and customer satisfaction.
As the management team and personnel, we will strive to find ways to improve our Quality Management System, to ensure that it remains a value add to the business not only through market credibility, but also through internal pride. To achieve the high standards we set for ourselves, and the services that we provide, we recognise that it is essential that every member of our team is suitably qualified, competent and motivated, not only to do the job right but to continuously strive for improvement and excellence.
Please contact us for more information.
